Privacy Policy

Information we collect

• Contact and scheduling details you submit, including your name, email address, phone number, and selected meeting time.
• Consultation context you choose to provide, including whether you are an individual agent or brokerage leader, your career stage, brokerage name and team size, current lead-generation or training approach, and the goals you want to discuss.
• Account, course-progress, community, coaching, and support information when you use the member application.
• Purchase and entitlement records. Payment-card details are collected and processed by Stripe, not stored by ListCatcher LLC.
• Technical and security information needed to operate the service, such as session data, request metadata, device or browser details, and abuse-prevention signals.
• If you follow a personalized program link, we may associate that link with observed public pages and program cards, visible content sections, scroll depth, active viewing time, and a subsequent checkout and payment record. These observations help us understand your program interest and follow up appropriately. They do not establish that content was read or that a particular person used a shared link.
• Program-link analytics do not record keystrokes, payment-card fields, or a video replay of your browsing. Private account and administrator pages are excluded from this program-link tracking.

How we use information

• Schedule consultations and coaching sessions and communicate about those meetings.
• If you choose appointment texts, send confirmation, follow-up, reminder, reply-acknowledgment, and cancellation messages to the number you provide. Your choice and any opt-out are recorded with the booking. We retain your appointment replies so staff can review requests about the call.
• Create and secure accounts, provide purchased access, save progress, and operate member features.
• Process and reconcile purchases, refunds, disputes, and service communications.
• Prevent fraud and abuse, diagnose failures, enforce our terms, and improve reliability.
• Comply with legal obligations and protect New Agent Retention Program, its members, and the public.

Service providers and disclosures

We disclose information only as needed to providers that help us run hosting, databases, email, scheduling, support, security, and payment processing; to professional advisers; during a business transaction; or when required by law. Those providers process information for the services they perform for us.

When appointment texting is enabled and you opt in, our messaging provider processes your phone number, message content, and delivery or opt-out events to provide that service.

We do not sell payment-card information. We do not disclose personal information for unrelated third-party advertising without further notice and any consent required by law.

Retention and security

We retain information for as long as needed to provide the service, maintain business and transaction records, resolve disputes, prevent abuse, and meet legal obligations. Retention periods vary by record type.

We use administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security.

Your choices and rights

You may ask to access, correct, or delete personal information, or object to certain processing, by contacting us. We will verify requests and respond as required by applicable law. Some records may be retained where necessary for security, transactions, disputes, or legal compliance.

You can control cookies through your browser. Blocking essential session storage may prevent account features from working.

Appointment texts are optional. Reply STOP to stop future texts or START to remove that block. You can still use email and contact support without opting in to texts.

Changes to this policy

We may update this policy as the service changes. We will post the revised policy with a new effective date and provide additional notice when required.